Our team
The people behind the work
Leadership, department heads and the team leads who own the day-to-day numbers across both delivery centres.
On the record
- agents hired1,000+
- delivery centres2
- years operating15+
Leadership
Who sets the direction
The executive team accountable for delivery, commercial performance and client relationships.
Chief Executive Officer
Sets the direction of the business and owns the client relationships that define it.
Managing Director
Runs both delivery centres and everything that happens on the floor.
Owns commercial structure, payroll discipline and financial reporting.
Bridges client expectations and operational reality, campaign by campaign.
Departments
Who runs the floor
Every function that has to work for a campaign to hold its numbers.
Recruitment, onboarding and employee relations across both centres.
Facilities, records and the logistics that keep the floors running.
Search, paid social and the demand programmes behind client campaigns.
Telephony, network, workstation security and system integration.
Owns the scorecard, the calibration sessions and the quality trend.
Staffing, shift coverage and campaign performance on the room.
Day-to-day coaching and the numbers for each agent pod.
Product training, soft-skills programmes and continuous coaching.
Recognition
Our greatest achievements
Internal awards for the teams and individuals who set the standard on the floor.
| Award | Category | Year |
|---|---|---|
| Verification Phoenix | Best performer, verification | 2010 |
| Dragon Riders | Best team, verification | 2016 |
| Guardian of Quality Excellence | QC top performer | 2020 |
| Vetting Visionary | #1 performer | 2022 |
| The Kareemiya Immortal | Longest-serving employees | 2024 |
| Kareemiya Dragon of Dedication | Most dedicated employees | 2025 |
Next step
Want to work with us?
We hire regularly across support, sales, verification, quality assurance and administration.