About us
Crafting futures, building successful careers
Kareemiya Technologies & BPO is a leading business process outsourcing company specialising in customer acquisition, digital marketing, contact centre operations and business support services.
On the record
- years in operation15+
- agents hired1,000+
- delivery centres2
- coverage24/7
Our story
Fifteen years of excellence in outsourcing
Founded in 2010, Kareemiya BPO is a premier outsourcing company offering world-class customer support and back-office solutions. With two fully operational centres we keep delivery steady and create real career opportunities.
Our focus on innovation, efficiency and excellence lets clients grow without carrying the hiring risk, and lets our people build a stable, long-term career. We are empowering growth, fostering success and supporting careers — on both sides of the engagement.
Our Mission
Empower businesses through reliable outsourcing solutions and measurable growth.
Our Vision
Become one of the world's most trusted outsourcing and customer acquisition companies.
Milestones
How we got here
From a single verification team to two centres running six service lines.
Founded in Rawalpindi
Kareemiya opens its first floor with a small verification team and a single campaign.
First US client programme
Live transfer operations begin for United States insurance clients.
Second delivery centre
The Bank Al-Habib floor opens, adding closing and quality assurance capacity.
Digital marketing division
Paid search, paid social and landing page optimisation added in-house.
CRM & automation practice
Integration and reporting work brought in-house to close the loop on attribution.
1,000+ agents hired
Cumulative hiring passes a thousand across both centres.
What we hold to
Seven standards, non-negotiable
These are the things we will not trade away for a quarter's numbers.
Read our valuesIntegrity
We report the numbers as they are, including the bad weeks. Trust is the whole product.
Quality
Every interaction is scored against a written standard, not a manager's mood.
Innovation
We adopt tooling and automation that measurably improves output, and ignore the rest.
Transparency
Open access to recordings, scorecards and dashboards. No black boxes.
Collaboration
We work as an extension of your team, not a vendor behind a ticket queue.
Continuous Improvement
Every campaign has a documented improvement loop with an owner and a date.
Customer Success
Our success is measured by your growth, which is the only metric that renews a contract.
Recognition
Our greatest achievements
Internal awards given to the teams and individuals who set the standard.
| Award | Category | Year |
|---|---|---|
| Verification Phoenix | Best performer, verification | 2010 |
| Dragon Riders | Best team, verification | 2016 |
| Guardian of Quality Excellence | QC top performer | 2020 |
| Vetting Visionary | #1 performer | 2022 |
| The Kareemiya Immortal | Longest-serving employees | 2024 |
| Kareemiya Dragon of Dedication | Most dedicated employees | 2025 |
Leadership
The people who answer for the work
Messages from the Chief Executive Officer and the Managing Director, both reachable on a direct line.
Read both messages
Shaban Javed Mughal
Chief Executive Officer
“Our vision is to build lasting partnerships by delivering exceptional outsourcing, customer…”
Naveed Ahmad
Managing Director
“Our mission is to help businesses grow through reliable outsourcing, digital marketing…”
The people
Who runs the floor
Leadership, department heads and the team leads who own the day-to-day numbers.
Meet the team
Recruitment, onboarding and employee relations across both centres.
Facilities, records and the logistics that keep the floors running.
Search, paid social and the demand programmes behind client campaigns.
Telephony, network, workstation security and system integration.
Next step
Ready to see what we would do for you?
Tell us what you are trying to grow. We come back with a scoped programme, a timeline and a number.