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Our team will answer anything not covered here, usually the same working day.
Contact usWe work across legal, insurance, healthcare, financial services, home services, technology and professional services. Our deepest bench is in insurance and legal intake, where we run campaigns continuously.
Yes. There are no packaged tiers. Every programme is scoped around your funnel, your qualification criteria, your systems and the numbers you are measured on.
We integrate with Salesforce, HubSpot, Zoho, GoHighLevel and most platforms with a REST API. Where a direct integration is not available we build the middleware and hand it over documented.
Dedicated agents work your account only, on your systems, with a named team lead and a QA analyst assigned to the programme. You interview and approve every placement.
A standard campaign runs two to three weeks from kickoff to live volume — scripting, recruitment, training and a calibration pilot before we scale.
Programmes typically start at five dedicated seats, which is the point at which supervision and quality assurance can be properly resourced.
Every agent is monitored weekly against a calibrated scorecard. First Call Resolution, Average Handling Time and CSAT are reported in your dashboard, and coaching is attached to every score.
All calls can be recorded and logged for training, follow-up and quality assurance, subject to the consent and disclosure rules of the relevant jurisdiction.
Up to 24/7. Our centres already run United States, United Kingdom and European shift patterns, including weekends and holiday cover.
Escalation paths are agreed before launch. Tier one resolves what it can, anything beyond it routes to a team lead and then to your named contact, with the whole trail logged.
The weekly review exists to catch it early. Where a trend is going the wrong way we bring a written corrective plan with an owner and a date to the next review.
Yes. Two delivery centres and a standing recruitment pipeline let us add trained headcount in weeks. Reductions follow the notice terms in your agreement.
Most programmes are priced per dedicated seat or per qualified outcome, depending on which better matches how you measure return. Both are quoted transparently with no hidden per-minute charges.
Least-privilege access on every client system, locked-down workstations with restricted media, signed confidentiality agreements for all floor staff, and a documented retention and disposal schedule.
We operate to the rules of your sector and jurisdiction and train the floor on them before launch. Do-not-call and consent rules are enforced in the dialler, not left to the agent.
At any time. You have on-demand access to call recordings, the full scorecard history per agent, and a change log for scripts and qualification criteria.
You do. Everything we build is documented and handed over, and it remains yours if the engagement ends.
Use the Apply Now page. Complete the form, attach your CV and our recruitment team will review it. Shortlisted candidates are contacted directly.
Kareemiya pays above the local market rate. Exact packages depend on the role and campaign, and commission sits on top of base salary for revenue-facing positions.
Senior team leads, floor managers and experienced closers earn the most, where leadership or closing ability is rewarded with top-tier packages and progression.
Not for entry-level CSR and verifier roles. Good spoken English, reliability and a willingness to learn matter more — full training is provided before you take a live call.
Day, evening and night shifts are available to cover United States and European hours. Pick and drop allowance is provided on late shifts.
No. Submitting an application does not guarantee an interview or employment. Our recruitment team reviews every application and contacts shortlisted candidates.
Next step
Let’s build the pipeline together
Tell us what you are trying to grow. We come back with a scoped programme, a timeline and a number — not a brochure.